Privacy Policy

Privacy Statement – Car 4 You Dubrovnik

At Car 4 You Dubrovnik, we are fully committed to protecting your privacy. This Privacy Statement explains what personal data we collect, how we store, transfer, and use it. If you would like to know which personal information we hold about you, please contact us using the information provided at the end of this statement.

We only collect data that is necessary to provide our services, and we process it in accordance with EU Regulation 2016/679 (General Data Protection Regulation – GDPR).

Why We Collect Your Data

We collect and process your data exclusively for purposes directly related to the services we provide, while always respecting your fundamental rights and the principle of data minimization.

We collect your data to:

- Provide vehicle or transfer reservation services

- Create and fulfill rental agreements and issue invoices

- Respond to inquiries, complaints, or claims

- Send you updates about our offers and services

- Protect our legitimate interests (e.g. identity verification via ID or driver’s license)

In all these cases, Car 4 You Dubrovnik determines the purpose and means of processing, making us the legal data controller.

What Data We Collect

For vehicle/transfer reservations:

- Full name

- Address

- Phone number

- Email address

For rental agreement:

- Full name

- Residential address and city

- Personal identification number (OIB)

- Date of birth and age

- ID card/passport number and expiry date

- Driver’s license number, issuer, and validity

- Credit card number

- Contact information (phone and email)

- Scanned copy of ID and driver’s license

For inquiries, complaints, or claims:

- Full name

- Address

- OIB

- Phone number

- ID card number and validity date

- Driver’s license information

How We Collect Data

We collect your personal data in the following ways:

- When you request our services (online, by phone, in person)

- When you voluntarily provide it (e.g. via email or phone)

- When using our website (via cookies – see our cookie policy)

- When you sign up for our newsletter

- Through direct marketing consent (online or in-person at our branch offices)

We will always inform you which data is required before you use our services.

How We Protect Your Data

We implement adequate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. These measures are regularly reviewed and updated to align with current technologies and legal standards.

We also require our service providers to comply with applicable data protection regulations and ensure their security practices meet industry standards.

When We Share Your Data

Car 4 You Dubrovnik may share your data with third parties in the following circumstances:

- To fulfill legal obligations (e.g. courts or government authorities)

- To protect the rights, safety, or property of Car 4 You Dubrovnik

- To process reservations or rentals through intermediaries (e.g. agencies)

- To prevent or limit potential damage to Car 4 You Dubrovnik

- If you have given explicit consent

Whenever we share data with third parties, we ensure they are bound to use the data only for agreed purposes and to maintain strict confidentiality.

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by local legal regulations (e.g. accounting or legal requirements).

If processing is based on your consent, you can withdraw it at any time. After withdrawal, we will stop using your data, although this may affect access to certain services or benefits.

Please note: if there are ongoing legal claims or unresolved debts, we will retain your data until those matters are fully resolved or legally expired.

Your Rights

You have the right to:

• Access your personal data – You may request and receive details about the personal data we hold on you

• Correct or update your data – If your information is inaccurate or incomplete

• Delete your data – If the data is no longer needed and deletion is not in conflict with legal obligations

• Withdraw consent for marketing – At any time, without affecting the lawfulness of prior processing

• Object to processing – When processing is based on legitimate interest

• File a complaint – To the supervisory authority (Croatian Personal Data Protection Agency – AZOP)

• Data portability – Request a copy of your data in a structured, machine-readable format

• Restrict processing – Temporarily block data processing in cases such as data accuracy disputes or objections

If a request is clearly unfounded or excessive, particularly due to its repetitive nature, Car 4 You Dubrovnik may charge a reasonable administrative fee or decline the request.

Data Misuse

In case of data misuse or unauthorized access, we will take all legally prescribed measures to protect your rights and data.

Contact Information

If you have any questions about how we handle your data or wish to exercise your rights, you can contact us at:

Email: info@car4you-dubrovnik.hr
Phone: +385 99 2149 384